3. Personal Data We Collect

Depending on your interaction with Orthocure Clinics, we may collect the following categories of personal data:

• Name

• Mobile number

• Email address

• Location/address details

• Appointment and enquiry information

• Information voluntarily submitted through forms or communication channels

• Website usage and interaction data

• IP address, browser type, device information, and technical information

• Cookies and similar tracking information

• Any other information voluntarily provided by you

Where information relating to health, medical history, physical condition, treatment, or similar information is voluntarily provided in connection with our services, such information may be processed solely for the relevant healthcare/service-related purposes and in accordance with applicable law.

You are responsible for ensuring that the information provided by you is accurate and up to date.

4. Notice & Consent Architecture

Orthocure Clinics follows a consent-based and purpose-specific approach to personal data processing.

Where required by applicable law, we will obtain your consent before processing personal data.

Consent may be collected through:

• Website forms

• Appointment forms

• Enquiry forms

• Communication with our representatives

• Other digital or physical interaction points

You may withdraw consent where permitted by applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

Certain information may also be processed where necessary for compliance with legal obligations, contractual requirements, legitimate business purposes, or other lawful grounds available under applicable law.

5. Specified Purposes of Data Processing

Orthocure Clinics may process personal data for the following purposes:

• Responding to enquiries and requests

• Scheduling and managing appointments

• Providing requested services

• Communicating with users, customers, and patients

• Sending service-related updates and notifications

• Improving our services and website experience

• Managing customer and patient relationships

• Maintaining business and service records

• Processing payments and related transactions, where applicable

• Marketing and promotional communication, where permitted

• Website analytics and performance monitoring

• Preventing fraud, misuse, or unauthorised activity

• Complying with applicable legal and regulatory requirements

• Protecting our rights, property, systems, and users

We will not use personal data for purposes materially different from those communicated to you unless permitted or required by applicable law.

6. Rights of Data Principal

Subject to applicable law and the conditions prescribed therein, individuals may have rights including:

• Right to access information about their personal data

• Right to correction of inaccurate or incomplete personal data

• Right to erasure of personal data, where applicable

• Right to withdraw consent, where applicable

• Right to grievance redressal

• Right to nominate another individual, where applicable under the DPDP Act

Requests relating to personal data may be submitted using the contact details provided in this Privacy Policy.

Orthocure Clinics may require reasonable information to verify the identity of the requester before processing such requests.

7. Data Sharing, Third Parties & Cross-Border Transfers

Orthocure Clinics may share personal data with trusted third parties where reasonably necessary for providing services, operating our website, managing communications, processing payments, maintaining technology infrastructure, analytics, or fulfilling legal and regulatory obligations.

Such third parties may include:

• Technology and hosting providers

• Website and analytics service providers

• Communication service providers

• Payment service providers

• Professional advisors

• Government or regulatory authorities where legally required

• Other service providers engaged for legitimate business purposes

We expect third-party service providers handling personal data on our behalf to maintain appropriate safeguards.

Where personal data is transferred outside India, such transfer will be undertaken in accordance with applicable laws and requirements.

8. Cookies & Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Improve website functionality

• Understand website usage

• Measure performance

• Analyse traffic

• Improve user experience

• Support marketing and advertising activities, where applicable

Users may manage cookie preferences through their browser settings. Disabling certain cookies may affect website functionality.

9. Data Security & Storage Architecture

Orthocure Clinics takes reasonable technical and organisational measures to protect personal data against:

• Unauthorised access

• Accidental loss

• Misuse

• Alteration

• Disclosure

• Destruction

Access to personal data is limited to individuals and service providers who require such information for legitimate purposes.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

10. Data Retention & Deletion Policy

Orthocure Clinics retains personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with applicable legal obligations, resolve disputes, maintain records, and protect our legitimate interests.

Certain records may be retained for longer periods where required under applicable laws, regulations, professional requirements, accounting requirements, or other legitimate purposes.

When personal data is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements. 

11. Grievance Redressal Mechanism & Officer Details

For any privacy-related concern, request, or grievance, you may contact:

Grievance Officer: Sunil Baijal 
Designation: Owner 
Organisation: Orthocure Clinics 
Email: enquiry@orthocure.co.in 
Phone: 7875 001 001

Address:

214, SPO-214, Second Floor, Office Block, South Point Mall, DLF Phase 5, Golf Course Road, Golf Course Rd, Parsvnath Exotica, DLF Phase 5, Sector 53, Gurugram, Haryana 122011